FAQ - Frequently asked questions
- What delivery options and delays are available?
- Standard delivery to a Mondial Relay relay point (3 working days)
- Standard Colissimo home deliveries (2 to 3 working days)
- Chronopost express home delivery (the next day before 6 p.m.)
- Do you offer free shipping?
Absolutely. Hirica offers free shipping as a service. Standard delivery to a relay point is free for all orders coming from France, with no minimum purchase price.
- Do you ship internationally?
The countries to which we ship are: France, Belgium, Germany, Netherlands, Spain, Italy, Portugal, Switzerland, United Kingdom.
Note: additional shipping costs apply for international deliveries.
- What are the delivery rates?
- Standard delivery in relay point: Free with no minimum purchase price
- Standard home delivery with signature: 9.30€
- Express delivery in relay point: 9.80€
- Express home delivery: 12.80€
- International delivery (except France):
- Switzerland (3 to 4 working days): 15€
- Germany, Belgium, Netherlands (3 working days): 9.80€
- United Kingdom, Spain (5 working days): 10.40€
- Italy, Portugal (6 working days): 11.40€
The shipping costs will be applied automatically after entering your delivery address.
- Can I track the delivery of my order?
Of course ! Our delivery services allow you to track your order and delivery date. When your order leaves our factory, you will receive a shipment confirmation email. In this email, you will find a tracking number that will allow you to track the delivery of your order.
- Do I have to create an account to be able to make purchase on Hirica.fr?
No. Registration is not required to make a purchase. You can create your account or continue as a guest. However, we strongly recommend that you create an account, this will make it easier to track your order as well as return an item if necessary.
- Can I perform a purchase online and pick up my shoes in a store?
Unfortunately, this is not possible. The stores in which Hirica shoes are sold are authorized dealers who have their own stock, different from the stock owned by Hirica.
- Can I return an item which does not suit me?
You have 14 working days from day of receipt of your order to return your purchase for free and receive a refund. No returns will be accepted after this period.
All you have to do is log into your personal space, click on "my orders" then on "return an item" below your order. You can then print the return slip and stick it on the package.
For a return to be eligible for a refund, the item must be returned in its original state and packaging. If you are experiencing any issues, do not hesitate to call us on 05 58 77 48 85 or send us an email at email@example.com.
Note: products purchased online cannot be returned to a shop/dealer.
Note2: if you return a product, the refund will be made on the payment method used to place an order.
- What should I do if the item is defective or damaged?
The quality of our products and the satisfaction of our customers are at the heart of our concerns. This is why we are committed to providing you with a full refund if you receive a defected or damaged item.
If this is the case, do not hesitate to contact us at: firstname.lastname@example.org, we will get back to you as soon as possible.
- What should I do if I received the wrong size or model?
The satisfaction of our customers is at the heart of our concerns. However, we’re only humans and we don't pretend we can’t make an error. We are obviously committed to giving you a full refund or exchanging the product as soon as possible.
If this is the case, please do not hesitate to contact us at: email@example.com.
- Can I cancel my order?
Unfortunately, this isn’t possible. Once the order has been confirmed, it is processed automatically and therefore cannot be canceled. However, you have 14 days from the date of delivery to return the package to us free of charge.
More information on returns here.
- Can I exchange a product?
We do not exchange products. We advise you to return it and place a new order on our website.
- What are the refund delays after a return?
We will refund you within 15 working days after the deposit of your package. You will receive a refund confirmation email.
- Can I return an item without the original packaging?
We ask that the product remains new and unused in its original shoebox. As for the shipping carton, you can use a different one to the original one.
- Which payment methods do you accept on hirica.fr?
We offer several solutions to pay for your purchases. Each of these solutions is secure and incurs no additional costs.
- Credit card : Visa, MasterCard, American Express
- Apple Pay
- Gift card
- Are payments on hirica.fr secure?
Of course. Hirica uses the Société Générale module for its online payments. In order to prevent the fraudulent use of bank cards on the Internet, Société Générale has a payment control system.
- Can I change my account information?
Absolutely. You can modify your account information at any time by logging into your personal account and editing your information. Please see our terms and conditions for more information on the use of your information which you provided when setting up your customer account.
- I cannot log into my account, what should I do?
If you have forgotten your password, click on "forgot password" and you should automatically receive an email with a password modification link. If you don’t receive the email, please make sure to check your spam folder. Should the issue persist, please contact our customer service.
- What material is used for the manufacturing of Hirica products?
For each product, you will find the used materials as well as other key information on the product page itself.
- Which size should I choose?
To choose the correct size, please see our size guide.
Si vous n’avez pas trouvé la réponse à votre question, n’hésitez pas à nous contacter