Returns & Refunds

Return conditions

France:

For an order in France, you have 14 working days from the day of receipt of your order to return your purchase for free and receive a refund. No returns will be accepted after this period.

All you have to do is log into your personal space, click on "my orders" then on "return an item" below your order. You can then print the return slip and stick it on the package.

For a return to be eligible for a refund, the item must be returned in its original state and packaging. If you are experiencing any issues, do not hesitate to call us on 05 58 77 48 85 or send us an email at sav@hirica.fr.

Note: products purchased online cannot be returned in to a shop/dealer.

Note 2: If you had chosen a paid delivery option, we will refund the price of the product excluding delivery costs.

Europe:

For an order in Europe, you have 14 working days from the day of receipt of your order to return your purchase. No returns will be accepted after this period.

All you have to do is log into your personal space, click on "my orders" then on "return an item" below your order. You can then print the return slip and stick it on the package.

For a return to be eligible for a refund, the item must be returned in its original state and packaging. If you are experiencing any issues, do not hesitate to call us on 05 58 77 48 85 or send us an email at sav@hirica.fr.

Note: products purchased online cannot be returned in to a shop/dealer.

Note 2You will be refunded the price of the product (excluding delivery costs) to which we remove the return costs which depend on the country in which you are. Do not hesitate to contact us to find out the return costs for your country.

Defective or damaged items

The quality of our products and the satisfaction of our customers are at the heart of our concerns. This is why we are committed to providing you with a full refund if you receive a defected or damaged item.

If this is the case, do not hesitate to contact us at: sav@hirica.fr, we will get back to you as soon as possible.

Reimbursement period

We will refund you within 15 working days after the deposit of your package. You will receive a refund confirmation email.

 

For any other questions, please do not hesitate to contact us.